Welcome to AdultainmentNow’s Editorial Complaints Policy
At AdultainmentNow, we value your feedback and take all complaints about our editorial content seriously. We’re committed to upholding the highest journalistic standards.
What Counts as a Complaint?
If you’re unhappy with something we’ve published, let us know! A formal complaint should clearly state that it’s being made under this policy. We’re here to listen and address your concerns.
What Does This Policy Cover?
This policy applies to complaints about editorial content in AdultainmentNow publications and digital services that we control. However, there are a few things we can’t handle:
- Complaints about TV and radio content
- Advertising issues
- Matters of taste or impartiality
- Complaints that are trivial, hypothetical, vexatious, or insignificant in nature
- Complaints that lack justification, such as attempts to argue a point of view or to lobby for a particular cause.
- User-generated content we haven’t moderated
- Complaints from individuals who are not personally and directly affected by the issue that is the subject of the complaint.
- Anything outside editorial scope
How We Handle Your Complaint
We aim to make this process as smooth as possible for you:
- We accept complaints up to 3 months after publication (or 12 months for online articles)
- There’s no charge for filing a complaint
- We’ll try to acknowledge your complaint within 5 working days
- We’ll do our best to resolve your complaint within 28 days. However, this may take longer in complex cases.
How to File a Complaint
When you’re ready to submit a complaint, please include:
- A copy of the article or a link to it
- An explanation of your concerns in no more than 500 words
- Any supporting documents
You can reach us at:
- Email: [email protected]
Appeal Process
If you are dissatisfied with our final response to your complaint, we will guide you to the Review Panel, which offers an external assessment of the AdultainmentNow decision.
If your complaint progresses to this stage, AdultainmentNow will provide you with all the necessary information to submit your appeal to the Review Panel.
We’re committed to treating you with respect and courtesy throughout this process, and we appreciate the same in return. Let’s work together to maintain the high standards of journalism you expect from AdultainmentNow.